Call 800 771-2246

Welcome to The Allergy Store - Providing the MOST effective Allergen Control Products since 1989!

Customer Service

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Shipping & Delivery

Orders for stock items received will normally be shipped within 24 - 48 hours. Shipping charges will be displayed and added to your order when you checkout. 

You may select shipping other than standard by giving us special shipping instructions in the comment box on the order form. 

The shipping charge on your electronic confirmation may, therefore, not reflect the charges for any extra services, as they are not added until actual time of shipment. If you do not have special requests, your confirmation will accurately reflect your total charges. 

Orders are shipped from our fulfillment center located in NY. In some cases items may be drop shipped, directly from the manufacturer.   

Distribution Center: 

The Allergy Store™ - Distribution Center

39 Myers Way, Door #8

Willsboro, NY 12996  

U.S. Mainland: 

Shipping within the 48 contiguous states will be made using UPS ground or USPS. Normal delivery time is 2 to 5 working days depending on where the order is being shipped. UPS does not make delivery to P.O. Boxes, so please make sure you have a physical address in your ship-to information. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order. 

We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you. 

For expedited shipping, please contact us by phone ((800) 771-2246) or email (allergy@allergystore.com). We will do all we can to accommodate your needs. Extra charges for these services will be added to your total at the time of shipment. 

We will ship your order in an attempt to satisfy your requested delivery date, however, we are not responsible for shipping delays due to weather, mechanical failures, or other factors beyond our control. We recommend choosing a delivery date that is early enough to allow for delays. The Allergy Store does not issue credit for shipping delays.

Standard US Mainland Charges (based on total order): 

$ 00.00 to $ 20.00        $ 5.99

$ 20.01 to $ 40.00        $ 7.99

$ 40.01 to $ 60.00        $ 8.99

$ 60.01 to $ 98.99        $ 9.99

$ 99.00 and Higher       FREE 

Alaska, Hawaii, Puerto Rico and the US Virgin islands: 

Shipments to these locations are made via US Priority Mail service. Charges are based on the total weight of your order. At the time you check out, you will be charged for normal ground shipping. Shipments to these locations may experience a delay due to location and service to those states/territories. 

We will contact you before your order is shipped with any additional shipping costs. If you would like an estimate of freight before you order, contact us for a shipping quote. 

International and APO Shipments:

Ground shipping is charged at the time of order. Actual shipping charges are based on the total weight of your order and the additional shipping cost will be charged at the time of shipping. 

International shipments are shipped US Priority Mail. Faster delivery services are available by requesting them in the comments box on your order form. 

Extra charges for these services will be added to your total order at the time the order is shipped. 

If you would like to know the shipping charges before you order, contact the Allergy Store for a shipping quote. Tell us the items you want to order. We will be glad to send you a quote of the shipping charges before you order. Customers outside US can call (954) 472-0128.

Privacy & Security

General 

At the Allergy Store we care about providing you with tools and information to manage and protect your online privacy. We have developed this privacy policy to inform you about what information this web site collects, who may receive that information, what we may do with the information, and how long we keep it. While we have made every attempt to make this policy as clear as possible, if you have any further questions about it, feel free to contact us. 

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them. 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:  

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To send periodic emails 

Customer may receive promotional emails from the company. If the customer does may choose to opt-out of any future mailings at any time. The company provides unsubscribe instructions in every email. You may also contact us at allergy@allergystore.com or mailing us at: Allergy Store 18459 Pines Blvd, Pembroke Pines, FL, 33029, United States  

Secure Sockets Layer (SSL Technology)

Allergystore.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Returns & Replacements

100% Satisfaction - 60 Day Free Return Policy*

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives by phone ((800) 771-2246) or email (allergy@allergystore.com) and we will send you a prepaid return label.

We ask that the product not be used, is in the same condition that you received it and is in the original packaging. Unfortunately, we cannot extend this return policy to resellers of our product. For returns outside of the 48 contiguous states, or for any other questions or concerns, please contact us.

You may call us at (800) 771-2246 with any questions.

Any product returned without prior approval will be returned to shipper.

Refunds or exchange must be made within 60 days from date of purchase.

Customers outside US can call (954) 472-0128.

All returned products must be in resalable condition and include original packaging and a copy of original receipt. All free returns require prior authorization and must be sent via the shipping label we supply.

Federal law explicitly prohibits the resale of used bedding, mattresses or intimate products!

*Masks are non-returnable.
*Custom made items are non-returnable.
*Clearance sale items are non-returnable.
*Return shipments are not eligible for scheduled pick-up by UPS.

All air cleaners, air purifiers, steam cleaners and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days.

While initial outbound shipping charges are not refundable, we will accept all returns as described above at our expense.

In the event the package is refused we will deduct outbound shipping charges from final credit. 

Ordering

You can place your order on-line or by phone, fax or mail. AllergyStore.com™ has been online serving customers around the globe since 1996.

Hours:

Monday through Friday 9:00 am to 5:00pm EST

Internet Order: Processed 24 hours a day at AllergyStore.com™

Phone Orders: 800 771-2246
Local and Non US Orders 954 472-0128
Fax Orders: 954 616-1674

Mail Orders:
Allergy Store
18459 Pines Blvd #237
Pembroke Pines, Fl 33029 USA 

Payment, Pricing & Promotions

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Viewing Orders

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Updating Account Information

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Maecenas ullamcorper, odio vel tempus egestas, dui orci faucibus orci, sit amet aliquet lectus dolor et quam. Pellentesque consequat luctus purus.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lot intecis, faucibus etri.

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