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Welcome to The Allergy Store - Providing the MOST effective Allergen Control Products since 1989!

Allergy Store Return Policy

100% Satisfaction - 60 Day Return Policy*

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately by phone (800) 771-2246) or email (allergy@allergystore.com) and we will replace the item and provide you a prepaid return label.

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble, wash or modify the product in any way). Unfortunately, we cannot extend this return policy to resellers of our product. Please contact us at 800 771-2246 if you have any questions.  

You may call us at (800) 771-2246 with any questions. Customers outside US can call (954) 472-0128.

  • > All returned products must be in resalable condition and include original packaging and a copy of original receipt. 
  • > Customer is responsible for return shipping charges.
  • > Any product returned without prior approval will be returned to shipper.
  • > Refunds or exchange must be made within 60 days from date of purchase.

*The few exceptions that cannot be returned include:

  • > Items damaged or altered by customer.
  • > Face and dust masks.
  • > Asthma care products.
  • > Custom made items.
  • > Clearance sale items.

Return shipments are not eligible for scheduled pick-up by UPS.

All air cleaners, air purifiers, steam cleaners and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days.

Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We do not pay for return shipping.

In the event the package is refused we will deduct outbound shipping charges from final credit.

Please call us at (800) 771-2246 with any questions; we are here to help!

Thank You!