Call 800 771-2246

Welcome to The Allergy Store - Providing the MOST effective Allergen Control Products since 1989!

Shipping & Returns

Free Shipping Over $75*

* Free Shipping only applies to orders shipped within the 48 contiguous states. Sorry, Alaska, Hawaii, Puerto Rico and the US Virgin Islands.

Orders for stock items received will normally be shipped within 24 - 48 hours. Shipping charges will be displayed and added to your order when you checkout.

Orders are shipped from our fulfillment center located in NY. In some cases, items may be drop shipped, directly from the manufacturer.

Our goal is always to ship completely. If a product is out of stock and will be received by us within 72 hours of your order, we will hold the entire order to ship completely.  However, if a product is out of stock and will continue to be for more than 72 hours, we will ship what we have and backorder the outstanding items, to ship to you when we have them back in stock, at no extra cost to you.  

Distribution Center: 

The Allergy Store™ - Distribution Center, 39 Myers Way, Door #8, Willsboro, NY 12996

U.S. Mainland: 

Shipping within the 48 contiguous states will be made using UPS ground or USPS. Normal delivery time is 2 to 5 working days depending on where the order is being shipped. Please make sure you have a physical address in your ship-to information.

UPS does not deliver to P.O. Boxes, so please make sure you have a physical address in your ship-to information. Be sure to include the appropriate suite or apartment numbers to ensure proper delivery, and that someone is home to receive the order.

We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in the information that is provided to us. Costs resulting from such errors will be charged to you.

For expedited shipping, please contact us by phone ((800) 771-2246) or email (allergy@allergystore.com). We will do all we can to accommodate your needs.

Extra charges for these services will be added to your total at the time of shipment.

We will ship your order in an attempt to satisfy your requested delivery date, however, we are not responsible for shipping delays due to weather, mechanical failures, or other factors beyond our control. We recommend choosing a delivery date that is early enough to allow for delays. The Allergy Store does not issue credit for shipping delays.

Standard US Mainland Charges (based on total order):

$ 00.00 to $ 74.99        $ 7.50

$ 75.00 and Higher       FREE

 

Alaska, Hawaii, Puerto Rico and the US Virgin Islands:

Shipments to these locations are made via US Priority Mail service. Charges are based on the total weight of your order. At the time you check out, you will be charged for normal ground shipping. Shipments to these locations may experience a delay due to location and service to those states/territories.

We will contact you before your order is shipped with any additional shipping costs. If you would like an estimate of freight before you order, contact us for a shipping quote.

International and APO Shipments:

AllergyStore.Com currently offers international shipping to over 180 countries and several US Territories. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination. Each option has a different average delivery time.

Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our site to place an order.

Items available for international shipping vary depending on the delivery address. Please review the following restrictions for international orders:

Some items are not eligible for international shipping due to size and customs restrictions. Unfortunately, there may be items for sale on our U.S. site that are not available internationally.

International shipping restrictions prevent shipping oversized items outside the U.S. At this time, items over 150 lbs. (68 kg) cannot be shipped internationally.

Please click here and fill out the shipping information form. We will email you a quote for the product and shipping costs. If you prefer you can also call us at 954 472-0128 Monday - Friday 9 AM to 5 PM.

100% Satisfaction - 60 Day Return Policy*

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives by phone ((800) 771-2246) or email (allergy@allergystore.com) and we will send you a replacement and prepaid return label.

We ask that the product not be used, is in the same condition that you received it and is in the original packaging. Unfortunately, we cannot extend this return policy to resellers of our product. For returns outside of the 48 contiguous states, or for any other questions or concerns, please contact us.

You may call us at (800) 771-2246 with any questions. Customers outside the US can call (954) 472-0128.

Any product returned without prior approval will be returned to the shipper. Refunds or exchange must be made within 60 days from the date of purchase. 

All returned products must be in resalable condition and include original packaging and a copy of original receipt. 

Federal law explicitly prohibits the resale of used bedding, mattresses or intimate products!

* Masks are non-returnable.

* Custom made items are non-returnable.

* Clearance sale items are non-returnable.

* Return shipments are not eligible for scheduled pick-up by UPS.

All air cleaners, air purifiers, steam cleaners and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days.

Outbound shipping charges are not refundable. In the event the package is refused we will deduct outbound shipping charges from final credit.

Please call us at (800) 771-2246 with any questions; we are here to help!

 

Thank You!